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Creating Dynamic Experiences
Volkswagen wanted to redefine the concept of customer experience. We therefore created the Volkswagen Service Application. This information based mobile app would not only provide reliable assistance for customers on the go, but would also provide information on Standard Service Labour Charges, Volkswagen dealer network and connecting with Volkswagen Customer Care and Roadside assistance.
Furthermore, with just the click of the button, customers can book a test drive and get information on Volkswagen’s India line-up of cars and the latest tips and offers.
Envisioning
the Future of
Customer Care
We had to create an app that would be simple, easy to use and functional. It also had to be standardized across all services as well as provide new interactive features that would enhance user experience.
Bridging the Gap
We developed a mobile application for platforms supporting both Android 2.3.3 and iOS with dynamic and new interactive features that included:
About Volkswagen
A showcase of the Volkswagen product portfolio and customers can request a test drive.
Roadside Assistance
In the event of an accident, customers can use the Volkswagen Roadside assistance feature to get help.
My Trips
Create memories by sharing pictures, stories and more with the app.
Service
Call customer care with ease and locate the nearest service dealer with the help of Map View.
Above & Beyond
We also went further as to provide these services:
Business Consulting
We provided marketing solutions for branding and suggested features like MyTRIPS to keep users engaged.
Security
For the Volkswagen Service apps, we created managerial procedures to keep information secure.
Quality Assurance
Velociter provides excellent quality services that take care of higher levels of stability and usability.
Application Maintenance
The app has regular updates and maintenance to the system even after delivery.
Results:
Rating:
The app is rated 4.1 stars among 700 ratings
Downloads:
10,000-50,000 downloads so far
Testimonials
Sanjeev Deshpande
CRM Head– Kumar Properties
Velociter has done some outstanding work on our app. We were extremely pleased with the efficiency and professionalism with which they approached our project. The results were better than expected and we are extremely satisfied.
Neeraj Kansal
Founder and Director– Tokri.com
A big thank you to the team at Velociter. They really transformed our site and app and gave us a product we can be proud off
Anand Shahani
Founder and Director– WedMeGood
We are delighted with the way our website turned out. It truly captures the philosophy of our company and enhances our work in the best way possible. Velociter has a great team and we were really happy with their commitment to making our site a success.
Vishal Totla
Founder and Director– AvnBiz
An absolutely unique experience, Velociter took on a mammoth task and yet made it a total success. We were incredibly happy with the outcome of our project and with the level of dedication the Velociter team applied to the project.
Hemant Mali
Placement Head– MIT Institution
Velociter not only creates good products, but also make the product work for you. They are responsive to ideas and ready to take on challenges. A great team to work with.
Natalie Sit
Founder and Director– Ace-Star
Velociter really took our project to the next level. Knowing that we were working with such capable professionals helped ease our concerns and we were highly impressed by the final output.